FAQs & Customer Service

Find answers to the most frequently asked questions about our product, delivery, or customer service here.

What is the delivery time?
We ship every order within 24 hours. Delivery takes an average of 3 to 6 days. Delivery is free. A tracking number is sent by email upon shipment.

Is it possible to return or exchange an item?
Yes, you have 30 days after receipt to request a return or exchange. The item must be unworn and in its original packaging. Please consult our return policy for more details.

What payment methods are accepted?
We accept payments by credit card, Apple Pay, PayPal, and Google Pay.

Contact us

Didn't find your answer? Our customer service will respond to you within 24 to 48 business hours.

Email: hilaircontact@gmail.com